top of page
logo alt5.png

Executive Summary - Etihad (LHRSYD)

 

  • Incremental Revenue Potential Identified: £441k per annum.

 

  • Market Share Dynamics: The LHRSYD route continues to be dominated by connecting carriers, which account for 62.0% of new bookings for travel in the next 360 days. Qatar Airways increased its share to 9.7%, while British Airways led the direct carriers with a 25.2% market share, up significantly from the previous week. Etihad Airways holds a 9.5% market share this week, slightly down from 10.1%, but remains above its cumulative average of 5.7%. The competitive dynamics, particularly among Gulf carriers, have created opportunities for shifts in market leadership.

 

  • Pricing Dynamics & Correlation with Market Share: Etihad’s average fare of £1,666 positions it below premium options like Emirates (£1,920) but similar to Qatar Airways (£1,720). Despite offering the lowest fare 15 times, Etihad’s market share gains remain modest. This suggests that competitive pricing alone may not be sufficient to attract a broader market share, especially when competitors like Qatar leverage strong brand appeal. The potential for a slight fare adjustment could be explored, but a focus on enhancing value propositions might be more effective in sustaining market presence.

 

  • Travel Agency Opportunities: Etihad’s relationships with travel agents are crucial for maintaining its market position. Recent declines in support from partners like E Travel Online, which provided no new bookings this week, and volatility with agents like Brightsun Travel, indicate areas for re-engagement. Addressing these gaps and improving alignment with partners like Trailfinders and American Express London could help Etihad enhance its competitive position on the LHRSYD route, especially amidst competition from direct carriers and other connecting options.

Market share dynamics

 

The LHRSYD market this week shows a continued preference for connecting carriers, although direct airlines have slightly improved their standing. Direct carriers, led by British Airways (BA) and Qantas Airways (QF), accounted for 38.0% of new bookings, up from their cumulative average of 37.6%, indicating a stable demand for non-stop services. BA gained a significant 5.0% in market share this week, rising to 25.2%, while QF’s share fell by 1.8% to 12.8%, suggesting increased competition from connecting airlines.
 

Connecting carriers maintained a dominant position, capturing 62.0% of new bookings. Despite a slight decrease from their cumulative average of 62.4%, connecting carriers remain a popular choice, driven by competitive pricing and a variety of service options. Notably, Qatar Airways (QR) increased its market share by 1.3% to reach 9.7%, aligning closely with its cumulative average of 5.8%. This growth suggests that QR is capitalizing on travelers seeking both affordability and quality service via Doha.
 

Etihad Airways (EY) held a 9.5% market share this week, reflecting a slight decrease from 10.1% last week, but still above its cumulative average of 5.7%. This indicates resilience despite intensified competition. Cathay Pacific (CX) also saw an increase, rising by 0.8% to 9.1%, suggesting that its services via Hong Kong are appealing to passengers looking for convenient connections.
 

In contrast, Emirates (EK) experienced a significant decline, dropping by 2.9% to 8.6%, falling below its cumulative average of 10.6%. This decline may be attributed to competition from other Gulf carriers like Qatar Airways and Etihad, which are gaining traction. Singapore Airlines (SQ) also saw a decline of 1.2%, bringing its market share down to 4.8%, aligned with its cumulative average, indicating stable but limited growth potential.
 

This week’s dynamics highlight the ongoing competition between direct and connecting carriers, with notable gains for British Airways among direct airlines and Qatar Airways among connecting carriers. The competitive pressure from carriers like QR and EY is reshaping the market, potentially challenging the dominance of traditional leaders like Emirates.

Overall Pricing Dynamics & Correlation with Market Share

 

This week’s LHRSYD market presents intriguing correlations between pricing strategies and market share performance, particularly among major connecting carriers. Qatar Airways increased its market share to 9.7% from 8.4%, aligning closely with its cumulative average of 5.8%. Its average fare is £1,720, positioning it slightly below the market average. Although Qatar was the lowest fare provider only 10 times and the second-lowest 5 times, it balances competitive pricing with a reputation for quality service, which has allowed it to attract a broad segment of travelers. This balanced approach appears to contribute to Qatar’s steady market share growth, despite not being the lowest fare option most frequently.


Cathay Pacific's pricing strategy shows a different dynamic. Holding a 9.1% market share this week, up from 8.3%, Cathay Pacific's fares average £1,639, positioning it as a more affordable option. It has been the lowest fare provider 22 times and the second-lowest 11 times, focusing strongly on price-sensitive travelers. This aggressive pricing strategy has enabled Cathay to secure gains, positioning it above its cumulative average of 6.7%. The airline’s ability to maintain a competitive edge through frequent low fare offerings has resonated with budget-conscious customers, though it remains to be seen if this approach can sustain long-term growth.
 

Emirates, on the other hand, saw its market share decline to 8.6% from 11.5%, which falls below its cumulative average of 10.6%. Despite an average fare of £1,920, which places it among the higher-priced options, Emirates has only been the lowest fare provider 3 times and the second-lowest 7 times. This premium positioning, while appealing to a certain segment of travelers, has not aligned with the broader price-sensitive trend on the route, leading to a loss of market share. It suggests that Emirates' reliance on its brand strength and premium services might be less effective in a market where competitors are offering more attractive price points.
 

Singapore Airlines faced a similar challenge, with its market share dropping to 4.8% from 6.0%, aligning closely with its cumulative trend. With an average fare of £1,958, the highest among connecting carriers, Singapore Airlines is positioned as a premium option. Its infrequent positioning as the lowest fare provider, with just 3 occurrences of being the cheapest and 6 instances as the second cheapest, highlights its focus on maintaining a high price point. This has likely limited its appeal in a market where travelers are increasingly looking for cost-effective alternatives, leading to its reduced share despite a strong brand reputation.
 

British Airways, the leader among direct carriers, holds a commanding 25.2% share, up from 20.2% last week, well above its cumulative average of 18.4%. Its average fare of £1,958 positions it similarly to Singapore Airlines within the premium segment, yet British Airways has been more strategic in offering competitive fares. It has been the lowest fare provider 9 times and the second lowest 8 times, suggesting a willingness to adjust pricing to capture demand. This strategy has helped BA attract travelers willing to pay a premium for non-stop service, allowing it to gain share even as other premium carriers face pressure.
 

Qantas Airways experienced a decline this week, with its market share falling to 12.8% from 14.6%, aligning with its cumulative average of 13.1%. Its average fare of £1,837 places it just below BA, but it has been the lowest fare provider only 5 times and the second lowest 12 times. This suggests that Qantas is focusing on maintaining a middle-ground pricing strategy. However, its relatively limited competitive fare offerings might have constrained its ability to retain share against more aggressive connecting carriers like Cathay Pacific and Qatar Airways.
 

Overall, the LHRSYD market this week highlights the varying effectiveness of pricing strategies. Qatar Airways and Cathay Pacific have leveraged competitive fare availability to attract market share gains, while premium carriers like Emirates and Singapore Airlines face challenges in this price-sensitive environment. British Airways’ ability to balance premium pricing with strategic fare adjustments has allowed it to maintain a strong hold on the market, while Qantas appears to be caught between competing directly with lower-cost options and maintaining its premium brand. The analysis underscores the importance of aligning pricing strategies with the preferences of travelers in a dynamic and competitive market like LHRSYD.
 

Focus on Etihad Airways
 

Etihad Airways has adopted a pricing strategy aimed at appealing to price-sensitive travelers on the LHRSYD route, positioning itself competitively within the market. With an average fare of £1,666, Etihad is positioned below the market's premium pricing bracket, such as that of Emirates (£1,920) and similar to Qatar Airways (£1,720). Etihad’s approach is highlighted by its frequent positioning as a low-cost option, being the lowest fare provider 15 times and the second-lowest fare provider 12 times over the next 60 days. This emphasis on competitive pricing indicates a focus on attracting travelers who prioritize affordability.
 

Despite these efforts, Etihad's market share this week is 9.5%, reflecting a slight decline from last week's 10.1%, but remains above its cumulative average of 7.2%. This consistency suggests that while Etihad’s pricing strategy helps it maintain a stable presence in the market, it has not resulted in a significant share increase compared to competitors like Qatar Airways, which holds a 9.7% share this week despite a similar pricing level. This disparity may be partly attributed to factors beyond pricing, such as a stronger brand appeal or better connectivity offered by Qatar Airways, allowing it to convert competitive pricing into a larger market share.
 

Etihad's reliance on competitive fare counts, with 15 instances of being the cheapest provider, suggests a potential over-reliance on price competitiveness rather than differentiating through service or other value propositions. The airline’s fare availability is concentrated towards the lower end, with a significant number of fares clustered around the £1,450 to £1,666 range. This makes it appealing to budget-conscious travelers but may limit its appeal among those who associate higher fares with a premium travel experience. The 25th percentile fare of £1,450 underscores this focus on affordability, yet the lack of a substantial market share increase suggests that price-sensitive strategies alone might not be sufficient for growth in this market.
 

Compared to Emirates, which maintains an 8.6% market share despite a higher average fare, Etihad’s more frequent low fare offerings have not translated into proportionate market gains. Emirates' ability to hold market share with a premium pricing strategy suggests that a certain segment of travelers values service quality and connectivity, even at a higher cost. In contrast, Etihad's more aggressive pricing strategy has attracted a different segment, but not at a scale that would significantly boost its market position.

Given the highly price-sensitive nature of the LHRSYD route, a significant fare increase for Etihad may risk deterring the price-sensitive travelers it currently attracts. Although a modest 2-3% increase in fare could align Etihad closer to competitors like Emirates, raising its average fare above that of Qatar Airways might not align with market dynamics. Qatar’s ability to maintain a higher market share with a similar fare indicates that customers on this route value both competitive pricing and the perceived quality of service.

 

Instead, Etihad might benefit more from maintaining its current pricing while enhancing the perceived value of its offerings, such as through improvements in onboard service, strategic partnerships, or targeted loyalty program incentives. This approach could enable Etihad to retain its appeal to budget-conscious travelers while gradually building a stronger market position that justifies its fare levels. By focusing on delivering enhanced value rather than altering its pricing strategy, Etihad could better balance affordability with increased revenue potential.

Travel agent opportunities


Etihad Airways holds a 9.3% share of new bookings through the travel agency community on the LHRSYD route this week, which is above its cumulative average share of 7.3% within this community. Across all sales channels, its total market share this week stands at 9.5%, with a cumulative average of 5.7%. These figures highlight the importance of solidifying relationships with key travel agents to maintain and potentially expand Etihad’s presence on this highly competitive route, where other airlines like Qantas, Singapore Airlines, and British Airways are also vying for market share.

​​

Agents Requiring Attention

Trailfinders

Trailfinders has shown ongoing underperformance in its support for Etihad Airways. The agent's cumulative average share for Etihad is 4.4%, which is below Etihad’s average share of 7.3% within the travel agency community. This week, Etihad’s share through Trailfinders increased to 8.5%, up from 5.4% the previous week, but it remains below the desired level. Meanwhile, Singapore Airlines has captured 14.2% of Trailfinders’ bookings this week. Addressing the factors that make Singapore Airlines more attractive could help Etihad strengthen its relationship with Trailfinders and generate an expected £249k in revenue benefit per annum.

E Travel Online

E Travel Online has been a challenging partner for Etihad, with a cumulative average share of 2.7%, significantly below Etihad’s average of 7.3% in the travel agency community. This week, E Travel Online did not allocate any new bookings to Etihad, continuing a trend from the previous week. During this time, British Airways has maintained a strong presence, capturing 18.0% of E Travel Online’s bookings. Etihad must explore ways to re-engage E Travel Online, particularly by addressing the appeal of British Airways to their customers. Doing this would result in an additional £161k in annual revenue from E Travel Online on this O&D.

​​

Brightsun

​​​

Brightsun has also shown signs of underperformance for Etihad, with a cumulative average share of 6.5%, below the 7.3% benchmark. This week, Etihad’s share through Brightsun was 3.9%, down from 11.8% the previous week, indicating volatility in support. Meanwhile, Qantas has maintained a steady presence with 15.0% of Brightsun’s new bookings this week, appealing to customers. Understanding the drivers behind Qantas’s appeal could help Etihad refine its approach to regain lost ground with Brightsun. The annual benefit of this would be a modest £8k per annum.

American Express

American Express has shown a consistent gap in its support for Etihad, with a cumulative average share of 5.7%, below Etihad’s average of 7.3%. This week, Etihad’s share through this agent increased to 6.3%, up from 3.9% the previous week, yet it remains below its cumulative average. In comparison, Singapore Airlines secured 12.5% of American Express’s bookings this week, positioning itself as a preferred option. Addressing these competitive dynamics and emphasizing Etihad's unique value propositions could help the airline better align with American Express’s offerings, and could generate an additional £23k per annum from American Express on this O&D.

bottom of page