Executive Summary - Etihad (LHRMNL)
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Incremental Revenue Potential Identified: £2.1 million per annum.
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Market Share Dynamics: The LHRMNL market is dominated by connecting carriers, with Saudia leading at 22.3% despite a slight decline, and Qatar Airways increasing its share to 16.6%. Etihad Airways holds a 360 day forward booked market share of 9.7% this week, slightly down from 10.1% but closely aligned with its cumulative average of 10.8%. The market remains competitive, with Qatar Airways and Air China making notable gains, while carriers like Cathay Pacific have experienced minor declines.
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Pricing Dynamics & Correlation with Market Share: Etihad’s average fare of £810 positions it competitively between Saudia (£800) and Qatar Airways (£820). Despite frequently offering lower fares (11 instances as the lowest fare), Etihad’s market share has remained steady rather than expanding. This suggests that while competitive pricing attracts price-sensitive travelers, it may not be enough to significantly shift market dynamics. Competitors like Qatar Airways, with similar pricing, are capitalizing on additional factors such as service quality and brand perception to secure a stronger position.
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Travel Agency Opportunities: Etihad’s support from travel agents shows variability, with a recent decline in engagement from partners like E Travel Online, which provided no new bookings this week, and Crystal Travel, where Etihad's share fell to 6.5%. Re-engaging these agents, as well as addressing competitive gaps with partners like Southall Travel and Polani Travel, is crucial for stabilizing Etihad’s position against strong competitors like Qatar Airways and Singapore Airlines. Addressing these gaps could help Etihad strengthen its market presence on the LHR-MNL route.
Market share dynamics
This week, connecting carriers continued to dominate the LHRMNL market, as there are no direct flights between London Heathrow and Manila. Saudia retained its position as the top connecting carrier, holding a 22.3% market share of forward bookings for travel in the next 360 days, despite a 1.7% decline from the previous week’s 24.0%. This slight dip places Saudia just above its cumulative average of 18.6%, indicating that while it remains a dominant player, other carriers are gaining ground.
Qatar Airways, in contrast, saw a positive shift, increasing its market share by 1.3% to reach 16.6%. This gain positions Qatar Airways well above its cumulative average of 8.2%, suggesting robust performance and a growing presence on the route. Cathay Pacific experienced a minor decline of 1.0%, bringing its market share down to 13.1%, which is close to its cumulative trend of 13.9%, indicating stable but slightly weakening demand.
Air China and Kuwait Airways both demonstrated growth this week, with Air China increasing by 1.5% to 9.3% and Kuwait Airways up by 1.8% to 7.6%. These gains suggest that both airlines are effectively leveraging the demand for connecting services, positioning themselves as competitive alternatives in the market. Emirates also posted a steady gain of 1.5%, bringing its market share to 7.4%, aligning closely with its cumulative average of 7.3%.
Etihad Airways, holding 9.7% of the market this week, experienced a slight decline of 0.4% from last week’s 10.1%. Despite this drop, Etihad’s share remains well aligned with its cumulative average of 10.8%, reflecting stability in its market position. However, the slight loss in share amidst competitors’ gains may indicate emerging challenges.
Meanwhile, China Southern Airlines, Turkish Airlines, and Singapore Airlines saw varying degrees of decline. Turkish Airlines’ market share fell to 1.5%, down from 2.8% the previous week, while Singapore Airlines dropped to 1.5%, a 1.3% decrease. China Southern Airlines managed a small gain of 0.3%, reaching 5.4%, slightly above its cumulative trend of 4.2%, indicating a steady market presence.
The dynamics this week highlight the competitive environment on the LHR-MNL route, with key players like Qatar Airways and Air China making notable gains. The growing momentum of these airlines, coupled with slight declines from carriers like Saudia and Cathay Pacific, suggests a shifting balance in market leadership among connecting carriers.
Overall Pricing Dynamics & Correlation with Market Share
The LHR-MNL market this week reveals complex interactions between pricing strategies and market share performance among major connecting carriers. Saudia, holding the leading position with a 22.3% market share, has an average fare of £800, which aligns closely with the market average. Despite not ranking among the cheapest options most frequently (6 times as the lowest fare), Saudia's balanced pricing allows it to maintain strong market traction, supported by its brand appeal and strategic connectivity via Jeddah.
Qatar Airways, which increased its market share to 16.6% this week, shows a nuanced pricing strategy with an average fare of £820, slightly above the average. Qatar was positioned as the cheapest option 8 times over the next 60 days, indicating its competitive pricing approach. However, Qatar’s strength lies in not only offering low fares but also maintaining a stable presence in the market through a strategic range of fares, making it attractive to a broader segment, including travelers seeking a balance of price and quality.
Cathay Pacific holds a 13.1% market share this week, slightly down from 14.2% last week. Its average fare stands at £810, which is in line with competitors like Qatar. Cathay frequently appears as a low-fare option (12 times as the lowest fare), suggesting a focus on capturing price-sensitive travelers. However, the slight decline in its market share indicates that while the low pricing helps sustain its presence, other factors like travel patterns or competitor offerings may be affecting its ability to grow further.
Emirates, with a 7.4% market share and an average fare of £850, continues to position itself in the premium segment. It ranks as the lowest fare provider 7 times, using strategic discounts to maintain a competitive edge while not compromising its premium positioning. This ability to deploy competitive fares selectively has allowed Emirates to retain a stable share despite facing challenges from more aggressively priced competitors.
Air China and Kuwait Airways have both leveraged pricing effectively to gain market share this week. Air China's average fare of £780 is slightly below the market average, and with 10 instances of being the lowest fare provider, it has attracted a price-sensitive segment, helping to lift its share to 9.3%. Kuwait Airways, with an average fare of £795, has similarly used competitive pricing (11 times as the second-lowest fare) to push its market share to 7.6%, demonstrating how price positioning can translate directly into market gains.
China Southern Airlines, with a 5.4% share and an average fare of £770, has maintained a steady market presence, ranking among the lowest fares 9 times. Despite its competitive average fare, the airline has not seen a significant increase in market share, highlighting that pricing alone may not be enough to drive substantial growth. Factors like service quality and route appeal likely play a role in limiting its expansion.
In contrast, Singapore Airlines and Turkish Airlines, which saw declines this week, underscore the challenges of premium pricing on this route. Singapore Airlines' average fare of £1,000, the highest among the competitors, has positioned it firmly in the premium segment. However, with only 3 instances as the lowest fare, its appeal to a niche premium market is not translating into broader share gains, leading to a drop to 1.5% market share. Turkish Airlines, with an average fare of £870 and few instances of competitive pricing, has seen its share decrease to 1.5%, suggesting that it struggles to compete with the more aggressive pricing strategies of other carriers.
This analysis suggests that competitive pricing can drive market share gains, but it must be combined with other aspects of service to create lasting appeal. Qatar Airways exemplifies this with its balance of competitive pricing and brand strength, maintaining a market lead without relying solely on the lowest fares. Meanwhile, Air China and Kuwait Airways have effectively used lower fares to capture price-sensitive travelers. The struggles of premium-focused carriers like Singapore Airlines highlight the challenges of maintaining share when travelers are more sensitive to price differences.
Focus on Etihad Airways
Etihad Airways’ pricing strategy on the LHR-MNL route this week reflects a focus on competitive positioning, particularly towards price-sensitive travelers. With an average fare of £810, Etihad positions itself closely with market trends, slightly lower than competitors like Qatar Airways (£820) but higher than Air China (£780). This positioning is complemented by its frequent appearances as a low-cost option, ranking as the lowest fare provider 11 times and the second-lowest 10 times over the next 60 days. This competitive approach helps Etihad maintain its market share at 9.7%, though it has not led to significant gains compared to other carriers like Qatar Airways, which holds a 16.6% share despite similar fare levels.
Etihad's market share has slightly decreased this week from 10.1%, aligning closely with its cumulative average of 10.8%. This consistency suggests that while Etihad’s pricing is effective in maintaining a stable presence, it may not be attracting new market segments at the same pace as competitors like Qatar Airways. Qatar’s ability to maintain a higher market share with a comparable average fare indicates that Etihad’s competitive pricing alone may not be enough to shift preferences away from travelers who value service quality or connectivity.
Etihad’s approach, focusing on being the lowest fare provider, highlights a potential over-reliance on price competitiveness rather than differentiation through other value propositions. The frequent availability of lower fares makes it appealing to budget-conscious travelers, yet the lack of a corresponding rise in market share suggests that factors like travel experience and brand perception may play a significant role. While Etihad’s average fare remains competitive, its fare accessibility primarily clusters around lower pricing brackets, potentially limiting its appeal among travelers who associate higher fares with better service quality.
Travel agent opportunities
Etihad Airways holds an 8.9% share of new bookings through the travel agency community on the LHRMNL route this week, which is below its cumulative average share of 10.9% within this community. Across all sales channels, its total market share this week stands at 9.7%, with a cumulative average of 10.8%. These figures underscore the importance of strengthening relationships with key travel agents, especially as other carriers are vying for market share.
Agents to Nurture
Southall Travel
Southall Travel has been a significant supporter of Etihad, maintaining a cumulative average share of 15.3%, which is above Etihad’s average share of 10.9% within the travel agency community. However, the recent week’s share of 22.1% represents a decline from a previous 32.1%. Emirates has captured 28.4% of Southall Travel's bookings this week, up from 20.5% last week, suggesting that customers are increasingly choosing Emirates. Addressing these factors and adapting Etihad’s offerings could help regain a stronger position with Southall Travel Ltd and counter Emirates’ growth.
Carnival
Carnival has historically been a strong partner for Etihad, with a cumulative average share of 51.9%, well above Etihad’s average of 10.9% within the travel agency community. However, recent weeks have shown a notable decline, with the current week’s share dropping to 54.0% from a high of 93.9% the previous week. This decline occurs amidst a competitive landscape where Singapore Airlines, with a 15.0% share of Carnival's new bookings this week, is capturing a growing share. Re-engaging with Carnival could help Etihad counterbalance this shift and stabilize its market presence.
Agents Requiring Attention
Crystal Travel
Crystal Travel has shown persistent underperformance in supporting Etihad Airways. Its cumulative average share of 7.0% is below Etihad’s average of 10.9% within the travel agency community. This week, Etihad’s share through Crystal Travel was 6.5%, following a 9.9% share in the previous week. Meanwhile, Qatar Airways captured 18.7% of Crystal Travel’s bookings this week, leveraging its strong appeal for connections through Doha. This sustained competition from Qatar Airways, poses a challenge for Etihad in retaining Crystal Travel’s support. Strategic adjustments could help improve Etihad’s standing relative to Qatar Airways, and be worth £600k per annum in additional revenue.
Polani Travel
Polani Travel continues to underperform in terms of its support for Etihad, with a cumulative average share of 7.7%, below the 10.9% benchmark. This week, Etihad’s share through Polani Travel fell to 7.0%, down from 9.1% the previous week. During this period, Singapore Airlines has made gains, achieving a 12.3% share of bookings through Polani Travel. The agent's preference for Singapore Airlines indicates a competitive shift. A targeted effort to enhance Etihad's appeal could help narrow the gap with Singapore Airlines, and is valued at £392k in incremental annual revenue.
E Travel Online
E Travel Online has been a challenging partner for Etihad, with a cumulative average share of 4.4%, significantly below the 10.9% mark. This week and the previous week, the agent provided no new bookings for Etihad, indicating complete disengagement. Meanwhile, Emirates has maintained a robust presence with E Travel Online, capturing 25.0% of the agent’s bookings this week, emphasizing its competitive strength in this segment. Re-engaging E Travel Online could help Etihad reclaim lost ground and counter the strong position that Emirates holds, potentially generating an additional £397k in annual revenue benefit.
Brightsun
Brightsun has also been an underperforming partner for Etihad, with a cumulative average share of 6.2%, below the 10.9% benchmark. This week, Etihad’s share through Brightsun was 6.9%, following a slightly lower 5.9% the previous week. During this time, Qatar Airways has maintained a steady share of 16.8% with Brightsun, positioning itself as a preferred option for connections via Doha. To close the gap, Etihad could benefit from understanding what drives Brightsun's preference for Qatar Airways and adjusting its approach to better align with the agent's needs. Doing this could be worth an extra £397k in revenue.
Travel Up
Travel Up remains a difficult partner for Etihad, with a cumulative average share of just 2.8%, well below the 10.9% average. The agent has not provided any new bookings for Etihad in either of the past two weeks, indicating a complete withdrawal of support. During this time, Singapore Airlines has captured a substantial 19.2% of Travel Up’s bookings, indicating a stronger appeal to Travel Up’s customers. This significant gap emphasizes the need for Etihad to reassess its positioning with Travel Up and develop strategies to regain traction. Closer engagement with Travel Up is valued at around £316k in incremental revenue per annum.